Questions

1. How long until my order is posted?

All orders are normally made up and posted within 1-2 working days! 

2. Are the doors handmade?

Yes they are. They are made of a light wood & every piece is created separately. We also make all of the keys etc! 

3. How are the orders posted? 

We use Australia Post. We will email you a Tracking Number to watch as the Fairies deliver your products!  

4. Refunds/Replacements

If we are replacing an item for you, we do need proof that it is sent back first, before we will send the replacement. 

5. Will you refund if damaged during transit overseas?

No, please see our refund policy for postage of items overseas.

6. Customs & Import Duties 

Please check your country's customs & import duty fees before purchase, as we cannot cover these, nor do we know which countries charge. 

7. Will every item look as it does in the photo?

Some items may vary slightly - Colours are not always the same & a lot of our products are handmade, so while they will be close, they may not be exact. 

8. Do we offer gift wrapping? 

Sorry, we do not offer a gift wrapping service. 

9. What size are the Fairy Doors?

Our main Fairy Doors are 20x12cm.